30-Day Money-Back Guarantee
At Team Spirit, we stand behind the quality of our courses. We offer a comprehensive 30-day money-back guarantee to ensure your complete satisfaction with your learning experience.
Eligibility for Refunds
You are eligible for a full refund if:
- You request a refund within 30 days of your original purchase date
- You have completed less than 30% of the course content
- You have not downloaded any course materials or certificates
- Your account is in good standing with no violations of our terms
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Requests made after 30 days from the purchase date
- Courses that have been completed (more than 80% progress)
- Accounts that have violated our Terms of Service
- Purchases made with promotional codes or during special offers (unless otherwise stated)
- Technical issues on the user's end (incompatible devices, internet connectivity)
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at refunds@teamspirit.com
- Include your order number and reason for the refund request
- Provide your registered email address
- Allow 3-5 business days for our team to review your request
Refund Processing
Once your refund is approved:
- You will receive a confirmation email within 24 hours
- Your course access will be immediately revoked
- Refunds will be processed to your original payment method
- Credit card refunds typically take 5-10 business days to appear
- PayPal refunds are usually processed within 3-5 business days
Partial Refunds
In exceptional circumstances, we may offer partial refunds:
- For technical issues that significantly impact your learning experience
- When course content doesn't match the description (after investigation)
- For duplicate purchases made in error
Course Bundles and Packages
For course bundles or package deals:
- Refunds apply to the entire bundle, not individual courses
- The 30% completion rule applies to the overall bundle progress
- Partial access to any course in the bundle may affect refund eligibility
Subscription Services
For monthly or annual subscription plans:
- You may cancel at any time to avoid future charges
- Refunds for the current billing period are subject to the same 30-day policy
- No refunds for previous billing periods
- Access continues until the end of the current billing cycle
Dispute Resolution
If you're not satisfied with our refund decision:
- You may escalate the matter to our management team
- We will review your case within 7 business days
- Our decision will be final and binding
- You may seek resolution through your payment provider if applicable
Contact Information
For refund requests or questions about this policy:
- Email: refunds@teamspirit.com
- Phone: +1 (555) 123-4567
- Support Hours: Monday-Friday, 9 AM - 6 PM EST
- Address: 123 Trading Street, Finance City, FC 12345
Policy Updates
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated date. The policy in effect at the time of your purchase will govern your refund rights.